Payments & Billing
Refunds & cancellations
Handle money cleanly when a paid booking is cancelled.
When a customer cancels a booking they've paid for, Growth Onward keeps the money side tidy so nothing slips through.
How it works
- When a paid booking is cancelled, it's flagged refund pending — a clear signal that money needs handling.
- You process the refund, and the booking updates accordingly.
- Your terms of service set expectations with customers up front (for example, whether deposits are refundable).
Spot the flag
In Bookings, a cancelled paid booking shows refund pending.
Decide per your policy
Refund fully, or keep a deposit as a no-show fee if your terms allow.
Mark it refunded
Process and record the refund so your revenue figures stay accurate.
Deposits double as a gentle no-show policy: state in your terms that deposits are non-refundable inside 24 hours, and you protect your time without being heavy-handed.