Managing bookings
View, confirm, reschedule, and cancel appointments from your Bookings screen.
Bookings is your live appointment list — the screen you'll check most. Open it from Run the day → Bookings.
Reading the list
Each booking shows the customer, service, date and time, and a status:
- Pending — waiting for your approval (only if you use manual approval).
- Confirmed — locked in; the customer has been notified.
- Completed — the visit has happened.
- Cancelled — called off. A paid booking may show refund pending until you refund it.
If payments are on, you'll also see whether each booking is paid.
Everyday actions
Open a booking
Click any row to see the full details — customer, service, time, notes, and payment.
Confirm or cancel
Use the buttons on the booking to confirm a pending request or cancel one. The customer is emailed automatically either way.
Reschedule
Edit the booking's date and time. The customer is notified and the original slot reopens for others.
Mark completed
After the visit, mark it completed. This keeps your history accurate and powers rebooking reminders and review requests.
Marking visits completed is what triggers the follow-up magic — review requests and rebooking prompts key off completed visits.
Changing how bookings arrive
Whether new bookings need your approval or confirm on their own is up to you — see Auto-confirm vs. manual approval. To take a phone or walk-in booking yourself, see Creating a booking manually.
Related
Setting your availability
Control the times customers can pick.
Refunds & cancellations
Handle money when a paid booking is cancelled.